Francis L. Jeffries
Profile
Frank holds a BA in Marketing, an MBA, and a Ph.D. in Business Administration. Prior to entering academia he worked for 15 years in the high tech industry gaining experience in sales, sales management, product management, and program management positions
As a product and program manager his responsibilities included developing strategic business plans for his products, participating in strategic planning at the corporate level, selling new product initiatives to the board of directors to secure funding for development, and accountability for the profitability of his product lines. Additionally, he was responsible for negotiating development of project schedules and staffing requirements in a matrix organization, negotiating resolutions to schedule and resource conflicts, and managing major product development projects. Extensive travel was required in these positions visiting major customer sites to negotiate resolution of issues related to product performance, delivery, installation, service, and support.
He is currently a Professor of Management at the College of Business and Public Policy at UAA. He teaches courses at the senior and graduate level in negotiation, organizational behavior, and organization development. He is very active in research and has recently published or presented papers on: the influence of trust on contracting between firms, the effect of trust on cooperation, the effect of trust on negotiation, the effect of generational differences on motivation, emotional intelligence and safety attitudes, and emotional intelligence and ethical attitudes. He also consults for local businesses, and is a management and negotiation coach.